Frequently Asked Questions

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Frequently Asked Questions

How can I be sure that shopping on-line at this site is safe?

The Botaks Backyard uses SSL Technology (Secure Sockets Layer) to process credit card transactions. We use industry standard encryption technologies when transferring and receiving and data that you exchange with our site. This same industry standard SSL Technology is used by major banks and stock brokerage firms. This encryption procedure “scrambles” the information you send us and makes online transactions extremely safe. Despite what you have heard, it is not simple to “hack” to intercept your personal information and decode it. Billions of dollars are spent via the web everyday

How do I know if the page is secured or not?

There are two ways to see the security at work on this site. The first way to tell if a page is secured is in the address bar. As you will notice some pages start with the letters http:// – these are non secured pages that are only showing general information. Secured pages show https:// in the address bar; these pages are encrypted to provide the utmost in security. Botaks Backyard uses secured pages on any page that requires you to enter sensitive personal information ensuring your information is secured. The second way to know if you are on a secured page is by looking at the top of your browser. Secured pages will show a lock, letting you know that the web page you are on is secure.

Is there any product that I cannot order online?

Yes, parts are not ordered via the Internet. If you wish to order a part please call us directly with your make and model number.

How will I know if something I ordered isn’t in stock?

Under the rare circumstance that we will not be able to fulfill your order or the product is on backorder you will be notified A.S.A.P by our staff.

Does your pricing include the shipping costs?

Shipping is a flat rate on most items except where noted by small truck. For these items, once your order has been completed you will receive a quote within 24 hours for your approval. We will NOT ship without your approval.

What about sales tax?

The Botaks Backyard is required to charge HST in the provinces that utilize HST. For provinces without HST, The Botaks Backyard is required to charge the standard 5% GST on all orders.

We take extra effort to ensure that our pricing and product information is accurate and up to date, but from time to time we do make errors. In the event of an error, we do reserve the right to make the necessary correction to the pricing, typographical, or printing mistakes. Prices are subject to change without notice and are limited to stock on hand.

Are there any additional costs for shipping orders to remote locations?

Yes Flat Rate is not available in remote areas or where ground shipping is not accessible, including Territories.

Flat Rate shipping is also not available for items of heavy weight or items that have an irregular shape – these items will be marked with a truck. If the item you are purchasing shows, you can contact a customer service representative at 1-613-654-5050 for a rate quote.

Or select ‘Get Custom Shipping Rate’ at checkout and we will reach out with the cost for approval before shipping your order.

A $65.00 gate lift rate will apply for heavy items requiring a gate lift to be used.